Talent-based Selction

In all service sectors, employees are directly responsible for the customer perception of quality. A careful employee selection process provides the basis for future success within the organisation and forms an integral part of the holistic Quality Management system of Walter Junger & Friends, Ltd.

The selection of employees presents a challenge in itself. In the past, selection criteria consisted of mainly technical qualifications. Nowadays, intangible attributes such as attitude and innate ‘talents’ are also decisive qualifiers as technical skills can be achieved through training but personality characteristics such as sincere friendliness and service readiness cannot be easily learned. Besides, an employee with the right ‘talents’ for the job often works more productively as it corresponds with his/her nature and this leads to better results for the organisation in the long run.

Since the selection of the right employees from the onset is of such importance to overall organisational success, it is recommended for larger companies to involve a third party firm with extensive experience and developed processess in the field of talent-oriented employee selection. Walter Junger & Friends, Ltd. partners with the internationally recognized firm Talent Plus in this service area.

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