3rd Quality Academy – Walter Junger & Friends, Ltd.
Obernsdorf, Germany
Presentation of a two-day seminar on Quality Management
March 2009
Kameha Hotels & Resorts AG
Zug, Switzerland
Development of a Business Philosophy and implementation of a holistic Quality Management System
January to December 2009
www.kameha.com
2nd Quality Academy – Walter Junger & Friends, Ltd.
Oberstdorf, Germany
Presentation of a two-day seminar on Quality Management
December 2008
1st Quality Academy – Walter Junger & Friends, Ltd.
Berlin, Germany
Presentation of a two-day seminar on Quality Management
September 2008
No Kangaroo GmbH
Berlin, Deutschland
Development of a Business Philosophy and implementation of a holistic Quality Management System
August 2008
www.nokangaroo.com
Lufthansa AG
Frankfurt, Germany
Development of a concept draft for the implementation of a Concierge Service for priority customers
June 2008
www.lufthansa.de
University of Nevada, Las Vegas (Singapore Campus)
Singapore
Lecture on “Service Excellence through Total Quality Management”
January 2008
www.unlv.edu.sg
Parkhotel Frank
Oberstdorf, Germany
Development of a Quality Management system for all areas of the hotel and the reorientation of the brand “Parkhotel Frank”
March 2007 to December 2008
www.parkhotel-frank.de
ArabellaStarwood Hotels & Resorts GmbH
Munich, Germany
Implementation of a new Business Philosophy and introduction of a Quality Management System for all members of the group world-wide
January 2007 to December 2008
www.arabellastarwood.de
Casinos Austria International
Brussels, Belgium
Expansion of the service branding for the Grand Casino Brussels and implementation of a Quality Management System
May 2006
www.gcb.be
Audi AG
Lausanne, Switzerland
Speaker for the international Audi Service Manager Conference 2006
October 2006
www.audi.com
Audi AG
Ingolstadt, Germany
Development of a holistic training programme on “Premium Behaviour”
October to December 2006
Audi AG
Salzburg, Austria
Speaker at the International Importers’ Conference 2006 on “Consistency in Behaviours“
December 2006
Lufthansa AG
Frankfurt, Germany
Keynote speaker for 14.000 flight attendants on the service initiative “Service Excellence”
November 2004 to December 2006
